Quality dakimakuras and uwu aesthetic products
FREQUENTLY ASKED QUESTIONS
How long will my order take to ship?
It usually takes us up to 3 business days to get an order produced and shipped off, we may however sometimes have a busy period and be upwards of a week.
Where is my order?
We will email you once your order has started shipping with a tracking number. Once orders are with the courier it is out of our hands.
How are orders shipped?
Orders will be shipped via the Austrian postal service, a tracking number will be provided to you once your order is ready.
What is your return policy?
If you are unsatisfied, refunds can be provided if you send your package back to us at your own expense, email us at: sales@uwu-store.com for details. We take no responsibility for damage during shipping.
Where can I get a bodypillow filler?
50x150 cm pillows can be found on amazon or any other online retailer for prices varying between 20 and 50 euros. You can also just buy stuffing to use instead should you want to.
My dakimakura is dirty, how do I clean it?
It is generally agreed that dakimakuras should be hand washed in bleach free detergent in cold or tepid water. Your dakimakura should never be tumble / machine dried but hang dried instead.
Can you ship to the Russian Federation?
​Because of current sanctions, we are unable to ship to Russia. If this changes, we will post an update to our social media.
How can I contact you about any other questions I have?
Email us at sales@uwu-store.com or message us on twitter @uwustorepillows
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